Account
How to sign up
Tap "Sign in" at the top of the world map and choose to create an account. Enter an email address and a password of at least 6 characters.
We send a confirmation link to that address. Open the link, then come back and sign in.
Progress you made as a guest moves into the new account.
How to sign in
Tap "Sign in" at the top of the world map. Enter your email address and password. If it says your email is not confirmed, use "Resend confirmation email" and check your inbox.
I forgot my password
Tap "Forgot password?" under the password box. Enter your email address and tap "Send reset link". Follow the link in the email to set a new password.
How to delete my account
[To be finalised when the game's delete-account control is built. Until then: email privacy@wizardscales.co.uk from the account's email address.]
Your personal data is deleted within 30 days. Purchase records are kept for 7 years, because UK law requires it.
My school email is not working
Check you created your account with your school email address, not a personal one. When the game recognises a school address it shows a school badge under the email box.
If there is no badge, ask your teacher to email schools@wizardscales.co.uk. A school's licence may also have ended.
Purchase
How to buy the full game
Tap any world marked "Unlock". If you are playing as a guest, create a free account first so the purchase is saved to you.
Then tap "Buy now" and pay on the secure checkout page. It is one payment. There is no subscription and nothing further to buy.
How to restore a purchase
Sign in to your account. Your purchase is tied to your account, so the full game opens on any device you sign in on.
If restore does not work, email support@wizardscales.co.uk with your order details and we will restore access manually within 2 working days.
I was charged but the game is not unlocked
It can take up to a minute for a payment to reach the game. Reload the game. If the worlds are still locked, email support@wizardscales.co.uk with your order details.
How to request a refund
See the refund policy for what applies to you. For a purchase made on the website, email refunds@wizardscales.co.uk with your order details. After a refund, the paid worlds lock again.
Accessibility settings
How to change accessibility settings
Tap the settings button at the top of the world map. You can change the text size, turn on a dyslexia-friendly font, pick a colour mode and reduce motion.
Changes are saved straight away. You do not need an account.
Why do I have to hold my phone upright?
The game is built for an upright screen. On a phone held sideways it asks you to turn it back. Tablets and computers are not affected.
Technical problems
The game will not load
Check your internet connection and reload the page. Make sure your browser is up to date. The game supports Safari on iOS 15 or later, and Chrome and Firefox version 100 or later.
My progress is not saving
If you play as a guest, progress is saved only in that browser on that device. Clearing your browser data, or using private browsing, removes it.
Sign in to keep your progress safe. If you are signed in and lose your connection, the game saves on your device and catches up when you are back online.
One more thing to know: "Play again" on the final screen resets all your progress. The game asks you to confirm first.
The game is running slowly
Close other tabs and apps. Then turn on "Reduce motion" in settings.
Sound is not working
The game has no sound, so nothing is wrong. The sound switches in settings are marked "Coming soon".