Refund policy

1. Your statutory rights

Nothing in this Refund Policy is intended to limit or exclude your statutory rights, including those under the Consumer Rights Act 2015.

2. Individual purchases on the web

Purchases are made through Lemon Squeezy. You can ask for a full refund within 14 days of purchase, provided you have not made substantial use of the full game.

Substantial use means completing more than one full world (5 puzzles) beyond the free Enchanted Forest. Finishing the Ice Keep alone is not substantial use.

To ask, email refunds@wizardscales.co.uk from the account's email address with your order details. We reply within 2 working days. After a refund the paid worlds lock again; progress is kept.

3. School licences

If we discontinue the game, all active school licences are refunded on a pro-rata basis for the unused portion. Email schools@wizardscales.co.uk.

4. Restore purchase

If the full game is not showing on a new device, you do not need a refund. Sign in to your account; your purchase is tied to your account. If restore does not work, email support@wizardscales.co.uk with your order details and we will restore access manually within 2 working days.

5. Defective digital content

If the game is faulty, not as described or not fit for purpose, you have the right under the Consumer Rights Act 2015 to a repair or replacement, and to a price reduction or refund if that is not possible. This applies whatever the time since purchase and however much you have played.

6. Contact for refund requests

Last updated: [date].